Privacy Policy

1. Information We Collect

We collect information to provide better services to our users and to improve our platform. The types of personal information we collect include:

• Personal Identifiers: Name, email address, phone number, and postal address when you create an account or contact us.
• Transaction Information: Details about purchases or cultural experience bookings, including payment information.
• User Content: Information you provide in public forums, such as reviews, comments, and community discussions.
• Communication Data: Information from messages between you and our customer service team.
• Technical Data: IP address, browser type, device information, and cookies to improve your browsing experience.
• Usage Information: How you interact with our website, which pages you visit, and which features you use.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and sending related information
• Personalizing your experience and delivering content relevant to your interests
• Improving our website, products, and services
• Communicating with you about updates, promotions, and events
• Responding to your inquiries and providing customer support
• Protecting our rights, property, or safety, and that of our users
• Conducting research and analysis to better understand how users access and use our platform

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• With Business Partners: When you book cultural experiences, we share necessary information with the local partners who provide these services.
• For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request.
• With Your Consent: We may share information with third parties when you have given us your consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

These technologies are used for:

• Remembering your preferences and settings
• Understanding how you interact with our website
• Identifying and resolving errors
• Analyzing and improving our services
• Providing personalized content and recommendations

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include:

• Encryption of transmitted data
• Regular security assessments
• Restricted access to personal information
• Maintenance of physical, electronic, and procedural safeguards

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information.
• Correction: The right to request that we correct inaccurate information about you.
• Deletion: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your information in certain circumstances.
• Data Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to our processing of your personal information.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. International Data Transfers

We may transfer, store, and process your information in countries other than your own. When we do so, we ensure appropriate safeguards are in place to protect your data and to comply with applicable laws.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: